Booking conditions Trysilfjell Apartment Hotel

The booking conditions apply to Trysilfjell Apartment Hotel, Velkomstvegen 35, NO-2420 Trysil, telephone (+47) 62 45 40 00 as the responsible landlord.

The terms apply between Trysilfjell Apartment Hotel, hereinafter referred to as the landlord, and the person responsible for renting the accommodation unit at Trysilfjell Apartment Hotel and their travel companion, hereinafter referred to as the tenant.

The agreement applies to the rental of accommodation and additional products at Trysilfjell Apartment Hotel:

Landlord’s responsibility The landlord has the following responsibilities towards the guest:

– Ensure that the tenant receives a written confirmation of their booking, as well as necessary information. – That the accommodation unit corresponds to the description given before booking.

– That the tenant receives the services that have been ordered. Landlord reserves the right to make printing or proofreading errors in brochures, price lists and on its own website.

Tenant’s responsibility

The order It is the tenant’s responsibility to check the booking and ensure that the arrival and departure dates are correct.

Age limits

The tenant must be 18 years old and responsible for the accommodation unit during the stay.

All guests must identify themselves and register at the reception upon check-in. It is a requirement that the age limit is met. If the age limit is not met when the accommodation unit is to be taken over, the guest who does not meet the requirement will be rejected and will not be allowed to check in. The amount paid for the stay will then not be refunded. For organized groups and families, exceptions can be made from the above rules by agreement with the landlord.

According to the landlord’s assessment, a separate agreement may also be required when there is reason to do so. In these cases, a deposit of NOK will be required. 2000, – per person.

Arrival / stay 

The tenant is obliged to follow house rules, instructions and regulations that apply to travel, accommodation and other things.

– The housing unit must only be inhabited by the contractual number of people. If this has changed from the time of booking, this must be stated as early as possible and at the latest upon check-in at the reception.

– The tenant may be required to provide identification both at check-in and during the stay if the situation so requires.

– Own music systems / sound systems are prohibited in all housing units.

– Noise on the housing unit that is a nuisance will be reported. There should be peace in and around the housing unit between kl. 23:00 and 07:00. If the prosecution is not upheld, eviction will be made immediately. The rental amount will then not be refunded.

– Landlord invokes the right to check units in case of suspicion of damage without informing the tenant in advance.

– There is a smoking ban in all housing units. Violation entails a cleaning fee from NOK 6,000,-

Departure 

On departure,the accommodation unit must be cleaned and cleaned in accordance with the points for rough cleaning. See notice in housing unit. Cleaning is mandatory and does not cover these points. Rough cleaning will not be invoiced according to hourly consumption .

– In the event of damaged / missing furniture / equipment, compensation will be claimed on departure or post-invoiced.

– All keys to the accommodation unit must be handed in on departure. If this does not happen, a fee of NOK 2,000 will be charged for changing locks.

Ordering and payment

The booking and the terms of the contract are confirmed by 25% of the rental amount being paid within 42 days of booking. The balance is payable no later than 42 days before arrival. For stays booked later than 42 days before arrival, the full rental amount must be paid on the same day. Please bring a receipt. Cancellations must be notified by email or telephone. The booking can be canceled if the final payment is not received by the landlord by the due date of the reminder. Cancellation must be made by email, post@trysilfjell.no

Fees for payment

When paying from abroad, the tenant must pay the costs in the home country and in Norway. The landlord must receive the agreed price stated in confirmation in NOK.

Terms for paid cancellation.

If the tenant cancels the stay earlier than 42 days before arrival, the advance payment will be refunded minus a handling fee of NOK 195 per unit. If canceled later than 13 days before arrival, the landlord retains the advance payment in full.

Prices

The agreed prices are binding for both landlord and tenant. However, the landlord reserves the right to increase prices as a result of increased costs due to increased taxes and fees or other matters beyond the landlord’s control.

Complain

Any complaints during the stay must be made to the landlord on site, within a reasonable time, and no later than kl. 10.00 the day after arrival, so that the defect / error can be corrected immediately and with the least possible inconvenience to the guest. Failure to make a complaint will normally result in loss of the right to later claims for compensation.

Check-in and check-out times

Check-in is from 17:00 and check-out is by 11.00 on all our units, but can be agreed at another time if there is capacity. Delayed check-out will incur a fee of NOK 500 per started hour. Disputes The tenant is asked to contact

Trysilfjell Apartment Hotel , Velkomstvegen 35, 2420 Trysil.  Org.nr: 986296344